Published on Thursday, November 8, 2018

IT Support Technician Apprentice - 16737

Sheridan Fabrications Limited

Job Description:
  • Incident call logging and service desk operation  
  • 1st Line technical support; diagnosing, fault finding and fixing 
  • Operational maintenance; setting up user accounts, maintaining backups and daily tasks  
  • Desktop and laptop configuration  
  • System administration and monitoring
Desired Skills:
  • Positive, friendly and proven approach to customer service  
  • An understanding of service levels 
  • Organised and methodical approach to tasks 
  • Ability to manage time effectively across multiple tasks according to agreed priorities  
  • Priorities of own work  
  • Strong communication skills externally and internally  

Experience of working with the following is desirable, but not essential:  

  • System administration tasks (setting up user accounts, security, email), hardware and software installations, PC’s laptops and peripherals 
  • Exposure to Active Directory/Exchange, Windows server, Virtual Environment, - VMware, networking (LAN/WAN technologies) and MS SQL Database
Personal Qualities:
  • Willingness to be trained and developed
  • Ability to use own initiative
  • Flexible approach to work
  • Well presented, polite and well spoken
  • Punctual
  • Trustworthy
  • Hardworking
  • Honest
  • Adaptable
Qualifications Required: 3 x GCSE (or equivalents) at grades A-C (9-4 )in any subject, plus GCSE English and maths (or equivalents) at grade D or above
Things to Consider:

Important Information:  
QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.  

To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years. 

Link to Vacancy:
To Apply: If you are interested in applying for this vacancy or want further information please follow the link. Please note you will need a .GOV account which you will need to sign into before applying.
Closing Date: 23/12/2018
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