As an apprentice your role and responsibilities will include:

• understand the basics of an optical prescription
• help with the appearance of frame displays
• doing minor adjustments for fitting glasses
• changing screws and nose pads
• cleaning customer’s glasses
• using the briot glazing machine
• helping customers choose appropriate glasses
• using the field’s machine
• learn how to use a manual focimeter
• filing
• dealing with invoices and statements
• money handling and cashing up
• store and receive data
• send, receive, and manage e-mails
• use data management software (Optisoft)
• reception skills – including answering and making phone calls and greeting customers at the front desk
• dealing with post, incoming and outgoing
• printing recalls and photocopying record cards
• faxing referrals
• dealing with general inquiries
• use and maintain stock, stationery, and supplies
• usage of Microsoft, mainly Word and Excel

• confident telephone manner
• good IT skills
• team work skills
• communication skills

• friendly and approachable manner
• the ability to be creative and think of own ideas, but able to follow instructions
• a keen attention to detail and displays
• ability to understand the customer’s needs