Published on Wednesday, February 6, 2019

Customer Services Apprentice

West Yorkshire Police

Job Description:
  • Gain an understanding of Force systems used within the Finance and Commercial Services Department in order to meet the needs of our customers and appreciate what tools can be deployed to measure customer confidence and satisfaction.
  • Gain an understanding of the differences between internal and external customers to the organisation.
  • Gain an understanding of who the apprentice’s customers (both internal and external) are whilst working within the Finance and Commercial Services department and also the Organisation’s customers as a whole.
  • Gain an understanding of what the purpose of customer service is and recognise the different needs, priorities and expectations of the customers we serve including those customers who are protected by the equality act.
  • Gain an understanding of how customer service affects the success and reputation of the Organisation and appreciate how we must adapt our service approach to meet the needs and expectations of customers.
  • Learn, develop and utilise customer service techniques and interpersonal skills in order to deal with challenges made by customers in a calm and rational manner to eradicate conflict within the workplace.
  • Gain an understanding of the Force’s regulations and also the department’s regulations and recognise and appreciate the need why the Force operates within strict policies, processes and guidelines (including health and safety legislation and the Health and Safety at work act).
  • Gain a comprehensive understanding of the purpose of the Organisation and its core values/brand and act in a way that upholds these core values.
  • Gain an understanding of and be able to recognise the part the Apprentice plays within the Chief Constable’s ‘People Ambition’ in order to deliver a professional service. (The People Ambition should underpin staffs every action)
  • Gain a sound understanding of your role within the organisation, paying heed to the policies including dress and deportment and understand how your actions (both verbal and non-verbal) impact upon others.
 

Desired Skills:

  • A willingness and enthusiasm to learn new skills
  • The knowledge and ability to operate computer based IT products such as Microsoft office.
  • Physically able to handle bulky items of property whilst working within the evidence arena.
  • A willingness and ability to travel around the Force area if required to do so (additional costs will be met by WYP)
 
Personal Qualities:
  • Conscientious
  • Committed
  • Honest
  • Trustworthy
  • Possess Integrity.
 
Qualifications Required: Apprentices will be required to have or achieve Level 1 English and maths and to have taken Level 2 English and maths tests prior to completion of their Apprenticeship  
Things to Consider: None listed.  
Link to Vacancy: https://www.findapprenticeship.service.gov.uk/apprenticeship/-384035  
To Apply: Before you apply for an apprenticeship you must first create an account. If you already have an account you'll need to sign in.  
Closing Date: 24 Feb 2019  
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