Customer Service Apprentice – Wellington Place

For more information regarding this apprenticeship please contact us.

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Closing Date:

16 August, 2026

Expected Duration:

1 Year 6 Months

Apprenticeship Level:

Advanced

Number of Positions:

1

Hours per week:

40

Wage Information:

£18,000 a year

Employer's Website:

Address:

Global Banking School, 40 Great George Street

Leeds

LS1 3DL

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Description

A fantastic opportunity to join a vibrant company that is undergoing rapid expansion. The work is varied from assisting other members of the team, dealing with various client matters to completing various administrative functions.

Training Description:
Full Description:
  • Managing booking of appointments of applicants within your campus location
  • Supporting applicants queries both over the phone and via email
  • Actively involved in assisting the team for achieving the student recruitment target for each intake.
  • Analysing customer feedback data to determine whether customers are satisfied with company products and services.
  • Supporting the programme management team members to maximise the enrolment.
  • Responding to enquiries over email
  • Supporting the team members to maximise the enrolment.
  • Communicate effectively with applicants and internal team members
  • Consistently provide a quality customer experience to applicants
  • Manage agendas for business development team within the campus
  • Create and update records and databases with personnel, financial and other data
  • Analyse data from assessments
  • Assist colleagues whenever necessary
Outcome Description:

Customer Service Level 3.

Description of Working Week:

Monday – Friday.

Skills Required:
  • Communication skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Administrative skills
  • Analytical skills
  • Team working
  • Initiative
Qualifications Required:
  • GCSE English 4-9 Essential
  • GCSE Maths 4-9 Essential
Things To Consider:
Employer Description:

Global Banking School (GBS) is a dynamic and fast growing Higher Education provider with campuses across the UK.  We are a vibrant and diverse family of committed staff bringing life-changing learning to a wider range of communities. Applying evidence-based research and corporate case studies to classroom learning, we provide higher education that has real impact and real world relevance.

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