Customer Service Apprenticeship – Wakefield Specsavers

For more information regarding this apprenticeship please contact us.

Closing Date:

19 October, 2026

Expected Duration:

1 Year

Apprenticeship Level:

Intermediate

Number of Positions:

Hours per week:

Wage Information:

£17,101.92 a year

Employer's Website:

Address:

30-32 Westgate

Wakefield

WF1 1JY

Description

Become an apprentice in our store and you’ll have everything you need to truly realise your potential – with experience in a full-time role, all whilst earning a real wage. Giving customers top-notch advice. Duties include giving customers top-notch advice, giving customers a warm welcome to the store and dealing with orders.

Training Description:

Level 2 Customer Service Practitioner Apprenticeship Standard
English and maths Functional Skills, if required
How training will be delivered is to be confirmed

Full Description:

Giving customers top-notch advice
Giving customers a warm welcome to the store
Dealing with orders
Efficiently answer telephone calls to the store
Advising customers their hearing aids/glasses are ready or delayed as appropriate

Outcome Description:

At the end of your apprenticeship, you’ll be a fully-fledged Level 2 Customer Service Practitioner with a range of career options ahead of you, including a range of roles in Specsavers call centres, receptionist roles, meet and greet roles.

Description of Working Week:

Days and shifts to be confirmed. Full-time hours, to include weekend working.

Skills Required:

Communication skills
Organisation skills
Administrative skills
Team working

Qualifications Required:

GCSE Maths 9-3 (A*-D) Desired

Things To Consider:

Before applying, please bear in mind the salary and check that you are able to travel to the store location on a daily basis. This is an entry level position, you must not have worked in the customer service sector before.

Employer Description:

Specsavers is a truly talented organisation and the world’s largest privately-owned optical group in the world. We have over 1,845 stores operating in over 10 countries, boasting over 37,000 colleagues worldwide. We are a revolutionary, dynamic, family business, continuing to go from strength to strength and proud of it.